11.1 · Troubleshooting
Before You Go
Health, battery and storage.
Set up Mail: So a problem underground can be reported on the spot.
Why. Settings, Support sends through the iPhone Mail app. Without an account in Mail, SpeleoMap can't open the email.
Fix. Add your email account to Mail before the trip (iPhone Settings, Apps, Mail).
See: Support settings
Workout won't start: A one-time permission fix in iPhone Settings.
Why. SpeleoMap needs Apple Health permission to save workouts.
Fix. On your iPhone open Settings, Privacy & Security, Health, SpeleoMap and allow it to write workouts.
See: Caving Workouts
Battery warnings: What each level means and how to last longer.
Why. LiDAR, scanning, the torch and the camera use the most power. SpeleoMap warns at 50% (plan your exit), 20% (end the session soon) and 10% (stop scans now).
Fix. Start full and carry a power bank. The warnings are in Alerts settings.
See: Alerts settings
Phone storage filling up, or "Storage full": Set a cap and back up before deleting.
Why. Video and scans take the most space. Video stops on its own before storage runs out; a scan can't be saved without room.
Fix. Set Storage in Profile settings. To free space, export a project bundle first, then delete the project: the bundle is your backup.
See: Profile settings
Still stuck? See Questions, or email support right away from Settings, Support, with diagnostics attached (Support settings). In a cave it waits in your Outbox until you have signal.