11.5 · Troubleshooting
After the Trip
Import, bundles and saved data.
File won't import: When a shared file or survey won't come in.
Why. SpeleoMap reads .speleobundle, single shared items (.speleoscan, .speleoline, .speleotape, .speleovideo), photos and video, text notes, Survex .svx and .3d, and Therion .th.
Fix. If an AirDrop didn't open, find the file in the Files app and tap it (8.4 Finding Your Files).
See: Import
Bundle went into the wrong project: Open a bundle as a new project instead.
Why. A bundle you open merges into your most recently updated project.
Fix. To keep it separate, use Settings, Data, Import: it opens as a new project. Merged items are tagged import_.
See: Import
Quarantine folder: Where damaged project folders go, and what to do.
Why. A project or scan folder couldn't be read, usually after a crash mid-save. SpeleoMap moves it there untouched instead of failing on it every launch.
Fix. Find it in the Files app under On My iPhone, SpeleoMap, Quarantine. Send it to support or delete it.
Still stuck? See Questions, or email support right away from Settings, Support, with diagnostics attached (Support settings). In a cave it waits in your Outbox until you have signal.