11.4 · Troubleshooting
Scans
Processing, range and 3D print.
Scan stuck on Queued or Processing: Normal while waiting; keep SpeleoMap open until it finishes.
Why. Scans process one at a time, in order: gray is queued, yellow is processing.
Fix. Keep SpeleoMap open and let it finish. If the app closes mid-way, that scan starts over the next time you open it.
See: Take a Scan
Scan failed (red): Retry processing from the scan or Scans list.
Why. Processing couldn't finish.
Fix. Open the scan and tap Retry Processing, or press and hold it in the Scans list and tap Retry bake.
Range ring red, or no measurement: Move closer, add light or use a laser meter.
Why. The LiDAR reads to about 5 m. Red means farther, or no return from dark, wet or shiny rock.
Fix. Move closer or add light, or use a laser meter.
Scans on a line say "no processed mesh": Wait for green, then tap BUILD again.
Why. A scan's points can only be drawn once it has finished processing.
Fix. Wait until the scan is green (ready), then tap BUILD again.
See: Cave Line
3D print build is slow: Use Normal detail or cancel and change settings.
Why. Fine, Max and Ultra detail take longer and make bigger files.
Fix. Use Normal detail, or tap the X on Build to cancel and change the settings.
See: 3D Print
Still stuck? See Questions, or email support right away from Settings, Support, with diagnostics attached (Support settings). In a cave it waits in your Outbox until you have signal.